Customer Service Representative (parts) - Sint-Niklaas

Are you looking for a Customer Service position in an international environment? Are you fluent in English? Do you have a good knowledge of Dutch? This is your chance.

Client Details

Our client, a well known player in the automotive industry, is looking for a Customer Service Representative for their parts/aftersales team.

The office is located in Sint-Niklaas and easy reachable by car or public transport.

Description

• You will be first point of contact for our customers: answering calls and written inquiries, creating new orders in SAP, sending purchase orders to our HQ in Korea, provide follow-up information concerning orders, products, and deliveries.
• Invoicing & document handling of shipped/delivered goods (bill of lading, packing list, certificate of origin, …).
• Monitor backorders and facilitate the resolution of complex cases
• Follow-up on inventory, local stock & demo trucks
• Collaborate closely with the Sales teams providing relevant information with a positive solution driven approach.
• Support internal teams handling information related to stock availability, order status, logistic inquiries

Profile

• A bachelor's degree of equivalent in experience
• A customer focused approach with excellent commercial and problem-solving skills
• Experience in an automotive technical sector is an asset
• Knowledge of Dutch and English; (French and/or German is a plus) (orally and writing)
• Enjoying a variety of operational tasks
• Prior experience in a Customer Care function is a must
• Actively supporting process improvement opportunities which result in efficiency
• Experience with ERP systems (SAP) & MS Office

Job Offer

• Fixed contract after successful interim period
• salary + mealvouchers, insurances,...
• 20 + 12 ADV days
• International environment