Offre d'emploi : Customer Service Representative (parts) - Sint-Niklaas

Région
East Flanders, Sint-Niklaas
Salaire
Negotiable
Publication
jeudi 20 octobre 2022
Date limite
dimanche 4 décembre 2022
Réf
JN -102022-5802997
Contact
Annelies Boons
Niveau d'expérience
2 à 5 ans d'expérience
Type de contrat
CDI
Temps de travail
Temps plein

Are you looking for a Customer Service position in an international environment? Are you fluent in English? Do you have a good knowledge of Dutch? This is your chance.

Client Details

Our client, a well known player in the automotive industry, is looking for a Customer Service Representative for their parts/aftersales team.

The office is located in Sint-Niklaas and easy reachable by car or public transport.

Description

  • You will be first point of contact for our customers: answering calls and written inquiries, creating new orders in SAP, sending purchase orders to our HQ in Korea, provide follow-up information concerning orders, products, and deliveries.
  • Invoicing & document handling of shipped/delivered goods (bill of lading, packing list, certificate of origin, …).
  • Monitor backorders and facilitate the resolution of complex cases
  • Follow-up on inventory, local stock & demo trucks
  • Collaborate closely with the Sales teams providing relevant information with a positive solution driven approach.
  • Support internal teams handling information related to stock availability, order status, logistic inquiries

Profile

  • A bachelor's degree of equivalent in experience
  • A customer focused approach with excellent commercial and problem-solving skills
  • Experience in an automotive technical sector is an asset
  • Knowledge of Dutch and English; (French and/or German is a plus) (orally and writing)
  • Enjoying a variety of operational tasks
  • Prior experience in a Customer Care function is a must
  • Actively supporting process improvement opportunities which result in efficiency
  • Experience with ERP systems (SAP) & MS Office

Job Offer

  • Fixed contract after successful interim period
  • salary + mealvouchers, insurances,...
  • 20 + 12 ADV days
  • International environment