Cargo Officer

Cargo Officer

Department: Operational Prepared by: Coastair

Last change date: 27/10/2022

Job context  

He/she is in charge to collect documents, record and follow-up the administrative task related to the goods that are circulating in the warehouse.

Position in the organization  

Job Purpose / Rational for the position

The purpose of the Cargo Officer’s work is to ensure the customers/drivers get a professional approach and follow up .

Job Requirements  

Knowledge / Know-how  

• He/she has an confirmed experience in cargo administration.

Technical Skills  

• Security regulated agent certificate ;
• Dangerous goods regulations certificate (Category 6) ;
• Computer confirmed skills (Office 365,…).

Skills  

• Communication skills ;
• Administration Skills ;
• Manage priorities ;
• Quick learning and application off the processes ;
• Organized ;
• Detailed oriented, rigorous ;
• Team player ;
• Stress resistant Flexible.

Language Skills

• Fluent English and French, Dutch is a plus.

Competence  

Customer Focus 3

• Responds adequately to the customer's request.
• Always remains friendly, even when the customer has a complaint.
• Provides a concrete solution to the problem raised by the customer.
• Gives the customer transparent advice or refers him to the competent persons or services.
• Contacts the customer himself, if necessary.
• Demonstrates a professional approach.

Professional Orientation 3

• Masters his profession.
• Practices his profession professionally.
• Maintains and improves his own knowledge and skills.
• Knows what has to be done and how it should be done.

Plan & Organize 3

• Plans and organizes work effectively.
• Brings order, structure and regularity to the work to be done and thus obtains an overview.
• Set objectives, priorities and time allocation.

Responsibilities and Tasks

• Administrate the documents and follow-up of the handling of goods
  • Ensure the accuracy of the documentation accompanying the goods.
  • Follow up on the security of the goods in compliance with the security rules.
  • Record the movement of goods in and out of the digital system.
  • Acceptance of dangerous goods in accordance with IATA rules.
  • Correcting information where necessary.
  • Issuance of customs documents or requests to customs agencies.
  • Gathering proper documentation for outbound cargo.
  • Tracing - tracking status of goods.
  • Follow up on palletization in order to issue a cargo manifest and a correct NOTOC.
  • Sort and file various documents.
• Taking care of the customers
  • He/she is responsible for the customer professional reception of customers and suppliers in the organization.
  • He/she is responsible for a correct telephone assistance for both customers and suppliers.
  • He/she shows suppliers the way in the organization.
  • Processing custom requests.
  • Processing of information provided by customers (E.g. booking, allocation,…).
• Communicate with colleagues, Cargo Office Executive and customer and different departments
  • Inform the appropriate customer/department in the event of missing documentation.
  • Inform the customs agency/customs of the movement of the goods.
  • Ensure that the necessary information is transmitted for invoicing purposes.
  • Communicate corrected information when necessary.
  • Report and communicate any incident or discrepancy related to the goods.
  • Transmission of directives to the warehouse by preparing the necessary documents for the activity (loading/unloading of trucks; instructions for construction).
  • Ensure monitoring of equipment stock (ULD) and check in collaboration with warehouse supervisor (daily inventory of freight present in the warehouse).

Work-related concerns  

• Being aware of prolonged screen work ;
• Being aware of long-term sedentary work ;
• Being aware that the above list is not exhaustive and may be supplemented by tasks that are related to your knowledge, capacities/abilities and linked to the work environment.

Extra’s

/