Offre d'emploi : Service Delivery Operator (M/F)

Recruteur
PaHRtners
Région
Gand (Ville), Flandre Orientale
Publication
jeudi 29 décembre 2022
Date limite
dimanche 12 février 2023
Type de contrat
CDI
Temps de travail
Temps plein

Landis+Gyr is an industry leader in energy management solutions for the utility sector. Its main mission for more than 125 years has been to create a greener tomorrow trough leading smart metering, grid edge intelligence and smart infrastructure technology. With sales of USD 1.4 billion in 2020, Landis+Gyr employees approximately 5,000 people in over
30 countries across five continents, with the sole mission of helping the world manage energy better.

As a privileged partner in building the foundations of a smart grid environment, Landis+Gyr will deliver 50% of all digital gas and electricity meters in Belgium in the next 10 years. For more information : https://www.landisgyr.com

To strengthen its Belgian commercial team and to be a strategic partner for one of its clients in Brussels, we are looking for a (m/f): Service Delivery Operator

 

Responsibilities:

As Service Delivery Operator, you act as a Single Point of Contact (SPOC) for the customer. You report to the Service Delivery Manager and are responsible for the daily management of the ticketing system.

Your main responsibilities are:

  • Operate the contracted service processes and practises in accordance to Landis+Gyr service catalogue and related instructed tasks in proactive manner.
  • Manage the ticket management system from a technical point of view.   
  • Manage the daily (or other periods) activities like :
    • Handling of the Service Requests coming from the assigned account  
    • Troubleshooting activities related to SLA performance 
    • Monitoring and reporting of the SLA performance (internal / external reporting) 
    • Monitoring of the systems related to delivering the service 
    • Identifying larger incidents and informing the Service Manager accordingly 
    • Active follow up of open cases and incidents within the service operation
    • Proactive maintenance of System (reading groups, scheduling, SLA groups, etc.). 
  • In case of adaptation of contracted services, processes and practices, carry out the required actions to maintain consistency.  
  • Initiate the Field Clean up related tasks carried out by customer, field engineer or third-party company.

 

Profile:

  • You have a bachelor’s degree in computer science or related field.
  • You are fluent in English.
  • You also speak either French or/and Dutch.
  • You have a first experience in IT environnement. ITIL4 certification is an asset.
  • You demonstrate ability of working in cross functional teams in distributed environment.
  • You have a strong IT knowhow (network & connectivity).
  • You are customer oriented, good communicator and problem solving.
  • You pay attention to details and analytical skills.

 

Offer:

  • The opportunity to join an international and innovating company.
  • The possibility to develop your skills in a high-tech environment.
  • A strategic position within the client and the opportunity to participate in a significant project.  
  • A permanent contract with an attractive salary package in line with the position.

 

Interested?

Send your CV together with a short cover letter via https://www.pahrtners.be/en/jobs/service-delivery-operator-hf-en/ or via  recruitment@pahrtners.be.

 

Your application and related information will remain strictly confidential.

 

Postulez à l’offre: Service Delivery Operator (M/F)

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