Offre d'emploi : Service Delivery Operator (M/F)

Landis+Gyr is an industry leader in energy management solutions for the utility sector. Its main mission for more than 125 years has been to create a greener tomorrow trough leading smart metering, grid edge intelligence and smart infrastructure technology. With sales of USD 1.4 billion in 2020, Landis+Gyr employees approximately 5,000 people in over
30 countries across five continents, with the sole mission of helping the world manage energy better.

As a privileged partner in building the foundations of a smart grid environment, Landis+Gyr will deliver 50% of all digital gas and electricity meters in Belgium in the next 10 years. For more information : https://www.landisgyr.com

To strengthen its Belgian commercial team and to be a strategic partner for one of its clients in Brussels, we are looking for a (m/f): Service Delivery Operator

Responsibilities:

As Service Delivery Operator, you act as a Single Point of Contact (SPOC) for the customer. You report to the Service Delivery Manager and are responsible for the daily management of the ticketing system.

Your main responsibilities are:

• Operate the contracted service processes and practises in accordance to Landis+Gyr service catalogue and related instructed tasks in proactive manner.
• Manage the ticket management system from a technical point of view.   
• Manage the daily (or other periods) activities like :
  • Handling of the Service Requests coming from the assigned account  
  • Troubleshooting activities related to SLA performance 
  • Monitoring and reporting of the SLA performance (internal / external reporting) 
  • Monitoring of the systems related to delivering the service 
  • Identifying larger incidents and informing the Service Manager accordingly 
  • Active follow up of open cases and incidents within the service operation
  • Proactive maintenance of System (reading groups, scheduling, SLA groups, etc.). 
• In case of adaptation of contracted services, processes and practices, carry out the required actions to maintain consistency.  
• Initiate the Field Clean up related tasks carried out by customer, field engineer or third-party company.

Profile:

• You have a bachelor’s degree in computer science or related field.
• You are fluent in English.
• You also speak either French or/and Dutch.
• You have a first experience in IT environnement. ITIL4 certification is an asset.
• You demonstrate ability of working in cross functional teams in distributed environment.
• You have a strong IT knowhow (network & connectivity).
• You are customer oriented, good communicator and problem solving.
• You pay attention to details and analytical skills.

Offer:

• The opportunity to join an international and innovating company.
• The possibility to develop your skills in a high-tech environment.
• A strategic position within the client and the opportunity to participate in a significant project.  
• A permanent contract with an attractive salary package in line with the position.

Interested?

Send your CV together with a short cover letter via https://www.pahrtners.be/en/jobs/service-delivery-operator-hf-en/ or via  recruitment@pahrtners.be.

Your application and related information will remain strictly confidential.