Offre d'emploi : System Support Analyst

The System Support Analyst supports the Customer Support Team and other departments on operational day-to-day business with the goal to increase customer query resolution time and quality.

Client Details

• IT company
• Located Avenue Louise, center of Brussels
• International Scope

Description

This position is responsible for, but not limited to the following duties:

· Monitor core systems and transactional flows for internal use and customers

· Handle and solve identified internal issues and follow through with colleagues in other departments if needed, to ensure successful problem resolution

· Document and maintain internal operating procedures, including all troubleshooting processes and actions performed to resolve production issues

· Undertake analysis of system performance, environment settings, potential errors and root cause identification and take and/or initiate actions accordingly

· Apply swarming methodology standards on case resolution

· Act as a Major Incident Manager

· Provide user training (Suppliers/Providers) on tools and system

· Identify and drive improvements regarding efficiency and quality on support processes and environment and take and/or initiate actions accordingly

· Travel (5-10%)

Profile

· Min 5 years of experience in IT or other technical support roles

· Experience in a technical international customer service environment

· Knowledge on ITIL foundation

· Proven ability to understand and work with complex enterprise application environments.

· Proficiency in Windows and Unix OS

· Knowledge of HTTPS, AS2, SFTP protocols

· Knowledge of MySQL and database structures

· Good knowledge on EDI document structure

· Profound knowledge in cloud architecture, preferably AWS

· Proficient in the use of Microsoft Desktop Products

· Customer focused attitude

· Initiative taker and quick leaner

· Ability to work well in a dynamic, time and result driven environment Be able to prioritize and multitask.

· Be a proactive troubleshooter

· Strong analytical skills

· Strong communication and listening skills.

· Excellent verbal and written English communication skills.

· Team player who lives our Company Values (Collaborate, Innovate, Inspire and Grow)

Job Offer

- Fast starting postion

- Very stable team

- Opportunity to learn a lot