Offre d'emploi : CRM Specialist - Consumer Services Sector

Recruteur
Michael Page
Région
Brussels
Salaire
Negotiable
Publication
mercredi 4 janvier 2023
Date limite
samedi 18 février 2023
Réf
JN -122022-5882747
Contact
Colienne Cornet
Niveau d'expérience
2 à 5 ans d'expérience
Type de contrat
CDI
Temps de travail
Temps plein

The client is looking for a CRM Specialist - Consumer Services Sector to join his team in Brussels.

Client Details

Our client is a non-profit organization promoting consumer rights.

Well known in Belgium, the company is in the process of digitization. In this context, they are looking for a CRM Specialist to join the CRM & Loyalty team.

Description

The CRM Specialist will be in charge of the following responsibilities :

  • Advise and help evolving the strategy and execution to drive customer loyalty, meaningful engagement with our customer base, and create a best-in-class retention program
  • Working hand in hand with the local marketing and editorial teams across our organization
  • Support the roll out of the new Salesforce platform together with Business Technology (BT) and the external integrator to ensure we successfully implement according to timeline and budget
  • You will be responsible for the increased drive of customer engagement and loyalty
  • Driving a view of the customer's experience and interactions with the company, ensuring that communication is optimized in a holistic and customer-centric fashion
  • Owning the development and execution of data-driven, customer-centric, test-and-learn culture through use and advocacy of Salesforce, reporting & analytics, while driving new cross-channel CRM strategy, innovation and programs across all customer touch points
  • Supporting in developing customer processes, based on data insights and customer lifecycle, and have a good understanding of what drives customer lifetime
  • Ensuring best practices and optimal operational performance with proper CRM, engagement, personalization and measurement tools in place to deliver annual business goals and KPI's
  • You will work closely with departments to ensure the CRM works effectively for all aspects of the company

Profile

  • You have minimum 3 years of experience with CRM, lifecycle marketing, digital marketing and multi-channel programs
  • You are passionate about CRM business transformation and customer engagement
  • You are familiar with various campaign measurement approaches, Customer Lifetime Value modeling and application
  • You have excellent written and verbal communication skills
  • You can prioritize, multitask and you can work under shifting deadlines in a fast-paced environment gives you energy
  • Experience working with CRM technologies such as Salesforce is a plus
  • You are fluent in English. French or Dutch is a plus

Job Offer

  • A competitive salary package, fringe benefits (meal vouchers, insurances,...)
  • A high degree of task variety and the opportunity to be part of a changing environment and the implementation of a new platform
  • Flexibility for homeworking
  • A pleasant work atmosphere