Offre d'emploi : Customer Service Representative - Diegem (M/F/X)

Région
Flemish Brabant, Diegem
Salaire
€3000 - €3800 per annum
Publication
lundi 16 janvier 2023
Date limite
jeudi 2 mars 2023
Réf
JN -102022-5785065
Contact
Charlotte Mathieu
Secteur
FMCG, Alimentation
Niveau d'expérience
0 à 2 ans d'expérience
Type de contrat
CDI
Temps de travail
Temps plein

Process all orders on time from entry till invoice. Maintaining current customer records and handling refunds and customer concerns. Share daily activity information with internal and external stakeholders.

Client Details

Our client is currently among the top ten most popular FMCG brands in Belgium. They keep their client's trust by communicating in a constant, straightforward manner. Simplicity and fun in the kitchen that is what our client is known for.

Description

The key responsibilities of the Customer Service is:

  • Coordinate the entire order administration process, from the time the order is received to the time the invoice is sent.
  • Handle customer complaints.
  • Report information about out-of-stocks and availability.
  • Work closely with sales and supply chain; analyse and report on customer service-related issues;
  • Improve order and delivery patterns, monitor promotions and displays and search for order and delivery optimisation and efficiency.

Profile

We are looking for an enthusiastic and dynamic Customer Service Representative:

  • You prioritise tasks well because you are stress-resistant and customer-focused.
  • You work accurately and have a good administrative background.
  • You love working in a team, communicate well, and are willing to learn.
  • SAP knowledge is a great plus but is not required.
  • You can communicate fluently in Dutch, French and English.

Job Offer

As a Customer Service Representative in the FMCG industry, you enter a dynamic environment where you play a crucial role in the sales division.

  • Your commitment will be rewarded with opportunities to build a great career and tackle interesting projects.
  • Our client offers a permanent contract, in addition to an attractive salary, you will also receive an extensive package of fringe benefits.
  • Diegem station is is ideally situated near our client, making it simple to reach by public transportation.
  • You will join a small team of 4 people.
  • Good training and guidance.

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