NL/EN Digital Customer Experience/Brand Specialist - M/F/X

Do you already have an experience linked to digital and client contact aspects? Do you perfectly speak Dutch and have a good command of English? Apply here!

Client Details

Our client, the Financial Service of an Automotive group, is currently looking for a NL/EN Digital Customer Experience/Brand Specialist to strengthen its Brussels Office.

Description

As a NL/EN Digital Customer Experience/Brand Specialist, you will have the following responsibilities:

• Support customers (B2B and B2C) in their digital journey (application, website platform, ...) and provide them with technical help when required
• Answer clients questions about Financial Services topics
• Proactive calls towards customers for follow-up
• Gather customers' feedback
• Daily follow-up on all pending cases in order to make sure that the best customer experience is provided consistently
• Actively work on process improvement and documentation

Profile

As a NL/EN Digital Customer Experience/Brand Specialist, you have the following profile:

• Minimum a Bachelor degree or equivalent by experience
• Perfect level of Dutch and a very good command of English. French is a plus
• A first similar experience is needed
• Very good communication skills
• A strong affinity for IT aspects and digital tools
• Client orientation, good organisation skills and team spirit are appreciated qualities

Job Offer

Our client offers you the possibility to evolve into an innovative and multicultural environment. Salary package will be based on your experience and is assorted by many additional benefits. Moreover, the company allows you to work 2 days/week at home.