Offre d'emploi : Helpdesk 2nd line

In scope of the deployment of fibre network you will support the team that initiates and coordinates the network migrations on both technical and administrative side.

The new person is assumed to support with following responsibilities:

• Answer to business customers per mail & per telephone, analyse their needs & finding solutions for them;
• Ensure the correct dispatching to the various technical departments;
• Manipulate several IT platforms very fast in order to identify & solves issues very rapidly;
• Ensure a good follow-up of the interventions in the field
• Make administration and reportiong
• Propose improvement solutions in case needed
• Escalate issues and report recurring problems

Degree & Experience:

• technical education in higher education or equivalent experience
• either work experience in telecom or ICT industry
• general ICT Knowledge

Attitudes/Behavior

• open and flexible
• team spirit
• creativity
• self-sufficient
• flexible

Languages

• trilingual Dutch, French and English

Is this job the next step in your career? Are you the person we are looking for?

Then we offer you a very interesting job within a good team spirit in a developing sector & a lot of challenges.

Fixed-term interim contract of 1 year with possibility of extension. Competitive package including meal vouchers, home office allowance.