Offre d'emploi : (Senior) Customer Service Representative - DACH region

Are you looking for a customer oriented position with responsibility? Fluent in German and English? Looking for a Customer Service position from A-Z? This is your opportunity!

Client Details

Our client, a well know player within the chemical industry, is looking for en (senior) Customer Service Representative who will take care of the German speaking region (Germany, Austria and Switzerland).

The company is located in the region of Aartselaar and easy accessible by car, bike and public transport.

Description

Relationship Management:

• First point of contact for the customers in your region for all questions related to the OTC-process, including after sales care (follow-up if goods were delivered in good shape)
• Build up strong relationship with your customers and the external sales team
• Coordinate and analyze the remarks of changes of order patterns in your region + communicate to sales
• Proactively chase the next order
• You are fully involved in the Customer set up/onboarding
• Pull customer information during each contact & feed the CRM with up-to-date information

Order to cash:

• Key responsible person for the entire order to cash process, day to day order follow-up
• You configure the most optimal truck/container load (by using the special support program)
• You are responsible for the operational organization of shipments within your region. This includes booking transportation & creating transport documentation.
• Follow-up on customer payments (both outstanding as credit limit exceedance) and take action accordingly
• Complaint handling
• Guarantee on time delivery (within agreed lead times) to customers

Product and Pricing Management:

• Upselling/cross selling: you make sure that the ordered products are in line with the agreed product mix for each customer
• You focus on order parameters, product ordering and availability checks to ensure that sufficient stock is available to meet customer needs
• Coordinate the used product analysis process for your customers along with regional marketing
• Apply correct pricing and escalate to Coordinator/KAM/Sales Support Specialist when issues occur
• Apply determined discount percentages on the gross pricelist
• Equivalent product recommendation
• Product launch implementation follow-up (upon receipt of the order)
• You support price lists preparations whenever needed

Profile

• Higher degree and preferably 5 years experience in an administrative/sales support position (production environment)
• You are analytical and you have a strong understanding of the main logistic and supply chain processes
• You work accurate and you are result driven
• Your well-honed interpersonal and communication skills allow you to develop positive, productive relationships both internally and externally and across multiple countries
• You're well-organized and detail oriented. You are pro-active, eager to learn and open for new challenges
• You have a commercial mindset and you like to be in contact with customers
• Experience in a production environment is important. Experience in the automotive sector or with technical products is a plus
• You are able to communicate fluently in English and in German, both written and spoken. Knowledge of any other (European) language is an asset
• You have a good knowledge of MS Office applications

Job Offer

• a varied and challenging role within a dynamic company, with ambitious projects on the horizon!
• a positive work environment where there is room for initiative and creativity
• a family atmosphere with a diverse and international team of 300 specialists
• a solid training and support with your personal development at the core
• a competitive compensation package
• Flexible working hours
• 2 days per week home office