Offre d'emploi : Trilingual Customer Service for the Luxury FMCG Retail Industry

6 jours restants

mardi 25 avril 2023
Date limite
vendredi 9 juin 2023
JN -042023-6024908
Julie Mackelbert
Niveau d'expérience
2 à 5 ans d'expérience
Type de contrat
Temps de travail
Temps plein
  • Customer Service function for a Belgian company active in the Food Industry
  • Great company, great colleagues, high autonomy and responsibility in the function

Client Details

Our client is a Belgian company active in the Luxury Food sector.

They have grown into a company with a lot of international presence and more than 300 employees.

They have a big (and international) customer service team and today they are expanding their customer service team for the E-commerce platform (webshop).


As Customer Service E-Commerce you will have following responsibilities:

  • You make sure web orders are being handled
  • You are a lot in contact with the logistics team to make sure orders arrive correctly and timely
  • You are the Point of Contact for the consumers who have questions, complaints, requests, ...
  • You are in contact with the marketing team and the community managers to monitor the communications on social media and see if you can intervene to give support
  • You optimize the processes and continue to enhance the consumer experience on the website
  • You are therefore also a lot in contact with the webmaster

You have a lot of autonomy and decision making responsibilities

You report to the Customer Service Manager


As Customer Service E-Commerce you have following profile:

  • You can set high standards of quality
  • You have excellent communication skills
  • You are problem oriented
  • You are precise and meticulous
  • You are perfectly trilingual Dutch, French and English
  • A first experience in Customer Support, Customer Care and Customer Service is a must
  • Experience in luxury, food, fmcg or retail is a plus

Job Offer

  • Complete salary package
  • Great company
  • Great colleagues
  • Flexibility

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