Trilingual Customer Service for the Luxury FMCG Retail Industry

• Customer Service function for a Belgian company active in the Food Industry
• Great company, great colleagues, high autonomy and responsibility in the function

Client Details

Our client is a Belgian company active in the Luxury Food sector.

They have grown into a company with a lot of international presence and more than 300 employees.

They have a big (and international) customer service team and today they are expanding their customer service team for the E-commerce platform (webshop).

Description

As Customer Service E-Commerce you will have following responsibilities:

• You make sure web orders are being handled
• You are a lot in contact with the logistics team to make sure orders arrive correctly and timely
• You are the Point of Contact for the consumers who have questions, complaints, requests, ...
• You are in contact with the marketing team and the community managers to monitor the communications on social media and see if you can intervene to give support
• You optimize the processes and continue to enhance the consumer experience on the website
• You are therefore also a lot in contact with the webmaster

You have a lot of autonomy and decision making responsibilities

You report to the Customer Service Manager

Profile

As Customer Service E-Commerce you have following profile:

• You can set high standards of quality
• You have excellent communication skills
• You are problem oriented
• You are precise and meticulous
• You are perfectly trilingual Dutch, French and English
• A first experience in Customer Support, Customer Care and Customer Service is a must
• Experience in luxury, food, fmcg or retail is a plus

Job Offer

• Complete salary package
• Great company
• Great colleagues
• Flexibility