Offre d'emploi : Junior commercial and client officer

Do you want to play a major role in transforming the way cars are traded in the future?

Client Details

We are the emerging European leader in digital B2B trading, to help car dealers grow sales and optimize profits

Located in Anderlecht
Our mission is to make it seamless, safe and more attractive to trade used cars, and we are looking for motivated and positive colleagues to join our team.

Description

* Direct interaction with our customers to ensure they have a good experience.
* First point of contact for our customers - support our customers with questions about our auction process, and help them prepare their application for our auction
* Manage assigned support tickets and ensure customers are kept informed and issues are resolved in a timely manner
* Play a critical role in managing customer escalations and proactively communicating upcoming product changes and enhancements
* Identify gaps between best practice and actual use of our product and features
* Ensuring that the customer gets to know - and uses - all functions of the company
* Proactively monitor our service providers' processes for payment, transportation and document shipping
* Ensuring that the customer learns and uses all functions of the company
* Digital onboarding and activation of new customers

Profile

* Fluent in Dutch, French and English
* A customer focused attitude and motivated to provide excellent customer service and support.
* The ability to translate user questions into technical requests
* A systematic and analytical approach to problem solving
* Previous customer service and support experience
* Excellent communication and interpersonal skills with the ability to build lasting and trusting relationships with clients.
* A great ability to learn quickly and easily understand new software applications.

Job Offer

A pleasant working environment in a team where the family atmosphere is paramount * Training together with our colleagues abroad * An excellent salary package with social benefits * Flexibility for optimal work-life balance * The opportunity to grow (quickly) into a position with more responsibility