Offre d'emploi : Customer Service Representative - Baltics/Nordics

Are you looking for a challenging A-Z Sales Support position in an international environment? Do you like client contact (internal and external) and responsibility? This is your chance.

Client Details

Our client, a Belgian manufacturer and distributor, is actively looking for a Sales Support Specialist as an extension of the current team. This company has a very international scope and is fast growing. Currently they are looking for a new colleague to expand and support the Nordics/Baltics/CIS region.

The company is located in the region of Aartselaar and can easily be reached by car. The connection with public transport is less evident but feasible.

Description

As Sales Support Representative for the Nordics/Baltics/Russian/CIS Market you are responsible for the following tasks:

• You will be responsible for the entire order-to-cash process; from order processing and follow-up to shipping, invoicing and after sales
• Configure the most optimal container/truck load
• Provide support to the Account Managers in your region
• Product & Pricing Management: propose equivalent products to customers, give discounts on the gross price, prepare price lists,... in consultation with the account managers
• You act as a central point of contact for the distributors in your regio
• You are the key figure between the internal organization and the customer. You will have to coordinate on a regular basis with various internal departments (traffic department, production, sales, marketing ...)
• You will work in close contact with production to avoid peaks and lows in the production and supply chain.
• Daily customer contact in which you will be responsible for implementing and translating the commercial strategy: upselling / cross-selling, pushing marketing & promo actions, collecting & mapping customer information in the CRM, ...

You will report to the Sales Support Coordinator of your region.

Profile

• You have relevant experience in Customer Service positions (order to cash)
• You speak fluent Russian and English, knowledge of Dutch is a plus
• You like internal (traffic department, sales, marketing) and external (clients, distributors) contact
• Knowledge of SAP is a plus
• Diplomatic and assertive communication style
• You are a born problem solver
• You are a result oriented team player
• Accurate and stress-resistant

Job Offer

• After a successful interim period, you will receive a permanent contract
• Competitive salary package (insurances, meal vouchers,…)
• Dynamic and international team
• Flexible working hours
• 2 days per week home office (after training period)
• Fast-growing and successful organization
• Varied position with lots of opportunities
• Training and development