Remote Support Technician Hardware

The European Support Centre provides remote, and occasional onsite technical support to their customers on high-tech products across Europe.

Client Details

Our client is a global technology company providing industry-leading products and services for commercial print, packaging, publishing, manufacturing and entertainment.

Description

• Provide remote support to our customers around Europe (Products include Kodak prepress equipment, processors, plates, and inkjet) via phone and remote connection of the equipment onsite.
• This includes customer calls, call follow up, reporting and providing feedback for improvements in products and working methods in an international environment.
• The work requires to work in specific 40 hours shifts and occasionally on public holidays. We operate between 08.00 and 19.00 Monday to Friday.

Profile

• Multi-lingual: fluency in English and German is a requirement.
• Excellent communication and interpersonal skills, specifically when communicating with customers.
• Practical experience on how to provide technical support from remote or onsite.
• Ability to read wiring and pneumatic schematics.
• Experience in pre-press or printing industry is an advantage
• Ability to manage own workload and to work under high pressure.
• Knowledge of Kodak prepress equipment is an advantage

Job Offer

• Full time work (40h contract) with 36 holidays
• Office based in Zaventem
• Elaborate tranings, after being fully autonomous you can work from home
• Attractive salary complemented by extralegal advantages (company car, meal vouchers, ...)