Offre d'emploi : Remote Support Technician Hardware

Flemish Brabant, Zaventem
vendredi 28 avril 2023
Date limite
lundi 12 juin 2023
JN -042023-6034201
Nicolas Michaltsis
Niveau d'expérience
0 à 2 ans d'expérience
Type de contrat
Temps de travail
Temps plein

The European Support Centre provides remote, and occasional onsite technical support to their customers on high-tech products across Europe.

Client Details

Our client is a global technology company providing industry-leading products and services for commercial print, packaging, publishing, manufacturing and entertainment.


  • Provide remote support to our customers around Europe (Products include Kodak prepress equipment, processors, plates, and inkjet) via phone and remote connection of the equipment onsite.
  • This includes customer calls, call follow up, reporting and providing feedback for improvements in products and working methods in an international environment.
  • The work requires to work in specific 40 hours shifts and occasionally on public holidays. We operate between 08.00 and 19.00 Monday to Friday.


  • Multi-lingual: fluency in English and German is a requirement.
  • Excellent communication and interpersonal skills, specifically when communicating with customers.
  • Practical experience on how to provide technical support from remote or onsite.
  • Ability to read wiring and pneumatic schematics.
  • Experience in pre-press or printing industry is an advantage
  • Ability to manage own workload and to work under high pressure.
  • Knowledge of Kodak prepress equipment is an advantage

Job Offer

  • Full time work (40h contract) with 36 holidays
  • Office based in Zaventem
  • Elaborate tranings, after being fully autonomous you can work from home
  • Attractive salary complemented by extralegal advantages (company car, meal vouchers, ...)

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